Google Facing Flak For Not Respecting Customers’ Voice

Google facing flak from users

Google has attracted dissatisfying responses from users, especially from the Indian userbase as it revived TikTok’s rating and removed Indian apps Mitron and Remove China Apps. Moreover, a lawsuit has been filed against it in the US for peeping into user’s using Incognito mode.

Crux of the Matter

Peeping Google Sued
A $5 billion lawsuit has been filed against Alphabet Inc, the parent company of Google. It is accused of collecting information about what people are browsing in Incognito mode. The complaint has been filed in the federal court in San Jose, California, for violations of federal wiretapping and California privacy laws. In the report, it is claimed that the company uses Google Analytics, Google Ad Manager, website plugins and smartphone apps to gather users’ data.

Collected data could be on users’ friends, hobbies, favorite foods, shopping habits, and even the “most intimate and potentially embarrassing things” they search for online. As per the lawsuit, data of Incognito mode since June 1, 2016, has been gathered. It demanded $5000 compensation for each user.

Incognito mode

  • No person using the same device will be able to find out what you have searched
  • Doesn’t save cookies and browsing history
  • Files do not appear in download manager
  • Websites can collect information about your browsing activity
  • Downloaded files from websites remain on your computer
  • Bookmarked sites remain in the bookmark list

Summachar’s Coverage: Indian Youtubers Show Their Muscle As They Take Down TikTok

Google Play Store Facing Backlash
Recently, Google play store has removed India’s Mitron and Remove China Apps from the Play Store. As per the Cybersecurity experts and researchers, Mitron app had some security related issues and was not safe to use. Mitron app was developed by Shivank Agarwal, a student of IIT Roorkee. The source code of the app was purchased from Pakistani coding company Qboxus. Agarwal launched it after customizing the coding and changing the privacy policy. But it was found out that the app had software security and weak privacy policy issues.

According to the cybersecurity experts, Remove China Apps was safe to use as it scanned only installed android application package (APK) and searched for its developer’s country to match it with its repository. OneTouch AppLabs developed Remove China Apps violated Google’s ‘spam and minimum functionality’ policy, as per experts.

  • Larry Page is an American software engineer and Internet entrepreneur. He is best known as one of the co-founders of Google along with Sergey Brin. As of March 2020, Page is the 13th-richest person in the world, with a net worth of $62.6 billion, according to Forbes.
  • In December 2018, Sundar Pichai (then Google CEO) was testified before the House Judiciary Committee for 3.5 hours due to wide range of issues, including potential political bias on the company’s platforms, Google’s plans for a censored search app in China and Google’s privacy practices.
  • Alphabet CEO Sundar Pichai encouraged employees to take a moment of silence to honor black lives lost. As a result, Google employees globally observed silence of 8min 49sec at 1 PM PDT on Wednesday. The silence lasted for the same amount of time that George Floyd was held under the knee for.